Helplines and enquiry services
If you need support, please find more information on our Personal support page.
Our office will be closed from 5pm on Friday 20 December and will reopen at 9am on Thursday 2 January. We won’t be answering calls or responding to emails during this time.
Whether or not you celebrate Christmas, your mental health might be affected by the occasion. It's a time of year that often brings extra pressure and it can impact on mental health in lots of different ways. If you need support over the Christmas break:
- Our assistance programme is a confidential 24/7 service to help with physical, mental, social and financial challenges. The service is on offer to support all self-employed barristers with a practising certificate, pupils, IBC or LPMA members. The phone number is 0800 169 2040. More information is available on our Wellbeing at the Bar website.
- The mental health charity Mind has collated a very useful list of contact numbers for organisations offering support on a range of issues including mental health, suicide, substance abuse, and domestic violence. Useful contacts for both England and Wales
The Bar Council provides a confidential Ethical Enquiries Service to assist barristers (and, where appropriate, their clerks and other staff connected with barristers' professional practices) to identify, interpret and comply with their professional obligations under the BSB Handbook. Please note: this service does not give legal advice.
Call the Ethical Enquiries line on 020 7611 1307
Lines are open 09:15-17:15 Monday-Friday.
Email [email protected]
You will receive a response within four working days.
The Bar Council also publishes documents on its Ethics & Practice Hub which is intended to assist barristers on matters of conduct and ethics in particular types of situation.
Please note the limitations of the service as set out below.
Where possible, the Bar Council encourages members of the Bar to talk ethical issues through with peers and senior practitioners before using the service.
A confidential service
The Ethical Enquiries Service is a confidential service. All information provided by you through this service, all oral and written responses which the Bar Council gives to ethical enquiries, and any assistance which it gives in or in relation to such enquiries, will be kept confidential to the Ethics Committee, ethical advisors and all those connected with providing the service. This is subject only to your consent and to such qualifications as may be provided for by law.
Reporting serious misconduct
Those wishing to report serious misconduct, including suspected money laundering or terrorist financing, must do so to the BSB and not to the Ethical Enquiries Service. Under rC68.4 in the BSB Handbook, members of the Bar who become aware of serious misconduct as a result of their work on the Ethical Enquiries Service are specifically exempted from the obligation to report it to the BSB.
Money laundering
Under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as the Supervisory Authority for the Bar of England and Wales where the General Council of the Bar knows or suspects, or has reasonable grounds for knowing or suspecting, that a person is or has engaged in money laundering or terrorist financing, it is obliged to provide that information to the National Crime Agency. In these circumstances it may therefore not be possible to maintain the confidentiality of the enquiry. This obligation is distinct from the obligations to report serious misconduct under rC66 of the Handbook, to which the exemption for the Ethical Enquiries Service at rC68.4 applies.
How long we keep your data for
We retain written queries and our responses for no more than 18 months, and you can see the Bar Council privacy statement in full here.
- Assistance provided through this service is not "guidance" for the purposes of the BSB Handbook.
- This service is overseen by the Bar Council's Ethics Committee and is not provided by the BSB; neither the BSB, Legal Ombudsman nor a Disciplinary Tribunal will be bound by any views expressed in response to enquiries.
- Barristers are reminded that they are at all times responsible personally for their professional conduct, ethics and decisions (rC20). Whilst the Bar Council aims to guide and assist, you must reach your own conclusion on what your professional obligations and ethics require of you in any particular situation.
- Responses to enquiries are given in good faith (as is any advice given in or in relation to such responses), based on the information supplied by you, but neither the Bar Council nor any individual responsible for or involved in responding to any enquiry or giving any assistance accepts any responsibility or liability for any action taken in reliance on it, and it does not consist of – nor can it be relied on as giving – legal advice.
Barristers are reminded that they are at all times responsible personally for their professional conduct, ethics and decisions. Whilst the Bar Council aims to guide and assist, you must reach your own conclusion on what your professional obligations and ethics require of you in any particular situation.
Complaints against you
In the event of a complaint against you, however, you may find it easier to explain your actions if:
- you have consulted relevant documents published by the Bar Council and/or contacted the Ethical Enquiries Service
- you can show how, in deciding what course of action to take, you have taken into account the content of those documents and any views or advice received
In particular, the BSB or Legal Ombudsman may regard it as relevant in deciding what, if any, action to take against you in the event of a complaint; and either the BSB, the Legal Ombudsman or a disciplinary tribunal may regard it as relevant to whether you have breached your professional obligations, and may take it into account in mitigation of any penalty or other consequences.
Referring an oral reponse to an ethical enquiry
If you wish to be able to refer to any oral response to an ethical enquiry, then the onus is on you to take a note of that response and to have that note confirmed by the person on the Ethical Enquiries Service who gave it. We recommend you seek this confirmation within a week of the call in order that the adviser is able to recall the conversation as accurately as possible.
Please note: we do not record calls made to the ethical enquiries service.
Responses made in writing
If a response is given to you in writing, then the Bar Council will retain a copy of that response and the original query for no more than 18 months.
If you wish to refer to an oral or written response (or to any advice given in or in relation to it) then the identity of the person who provided it may not be disclosed without the prior consent of that person or the Chairman of the Ethics Committee, except in the following situation: you may disclose their identity when responding to a complaint made to the Bar Standards Board or the Legal Ombudsman.
The Bar Council offers a confidential equality and diversity helpline for pupils and members of the Bar, as well as chambers.
Email [email protected]
Your emails will be responded to within one working day and you can also request a call back (if so please provide a number). You do not need to disclose your name.
Our team can provide assistance on the following topics:
For individuals, we can provide confidential support and advice to members of the profession, staff and members of chambers, employed barristers, pupils and Bar students about any equality and diversity, parental leave or bullying and harassment issue (you can also use Talk to Spot to record incidents of bullying and harassment and access our help).
For chambers, we can provide advice on:
- Implementing all aspects of the Equality and Diversity Rules in the BSB Handbook.
- Making reasonable adjustments and making chambers and services accessible to people with disabilities.
- Handling complaints and supporting members and staff.
What happens when you contact us?
Your email will be read by a member of the Bar Council's Equality and Diversity team. All content will be treated in confidence. You are not required to give your name or the name of your chambers. They will respond by email or call if requested within one working day.
If you would like additional support, you will be put in touch with a member of our Equality, Diversity and Social Mobility Committee.
Any barrister member of the committee you speak to has a special exemption from BSB reporting requirements and is able to provide advice without being required to report the incident to the BSB.
Please note that we are unable to provide legal advice.
As an alternative, you can also call the generic Ethical Enquiries line on 020 7611 1307. Lines are open 09:15-17:15, Monday-Friday.
Please explain you have an equality and diversity query and ask to be put through to a member of the Equality and Diversity team (or request a call back from the team).
The Pupils' Helpline gives confidential advice and support to members of the Bar who are currently undertaking their pupillage by putting them in touch with an experienced and independent barrister who can help with problems encountered during pupillage.
To access the helpline, call 020 7611 1415 or email [email protected].
If we are unable to answer your call, please email us at [email protected] and we will aim to respond within 3-5 working days.
For this reason, the Bar Council has established a panel of advisers to offer pupils a confidential and objective advice service. All of the advisers are barristers of at least five years' call who have received training from the Bar Council. Contact can be made, anonymously if wished, by email or telephone.
The Bar Council will put pupils who wish to discuss a problem in confidence in contact with an appropriate adviser.
The Chambers Management Enquiry Service is an email-based service designed to provide guidance and assistance on issues relating to chambers management to practising barristers and chambers professionals who are already, or will soon be, in senior leadership positions in chambers.
Email [email protected]
We aim to provide an initial response to all enquiries received within five working days.
Find out more about the who the Chambers Management enquiry service is for and how it works.
The online tool for the Bar to confidentially report inappropriate behaviour
There is no place for bullying, harassment or discrimination at the Bar, and yet many incidents still go unreported and unchallenged. To address this problem, the Bar Council is working with Spot, an online tool for confidentially reporting instances of bullying, harassment and discrimination, to give the profession a secure, constructive process for dealing with such behaviour. The Spot tool allows you to record and (if required) report inappropriate behaviour, bullying, harassment and discrimination.